The Call Intelligence Platform

Turn every customer conversation into measurable insight with AI-driven analysis, coaching, and brand assurance.

One platform. Total visibility.

CallMetrix AI brings together performance analytics, AI coaching, and conduct assurance into one powerful system.

It captures, analyses, and interprets every conversation giving leaders a live understanding of how their teams communicate and perform.

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From call to clarity in four simple steps

Connect

We set up your call recordings process and link it to our platform for seamless flow.

Report

Gain complete visibility through real-time dashboards and tailored weekly and monthly reports for every user, team, and location.
Each report goes beyond basic metrics - providing deep insight into communication quality, performance trends, training priorities, and professionalism across your organisation.

Analyse

Our AI processes each call, identifying key metrics, tone, outcomes and coaching.

Improve

Turn insight into action.
Use the data-driven feedback and coaching recommendations generated by CallMetrix AI to refine conversations, boost confidence, and accelerate performance improvement across your business creating a culture of continuous growth and measurable results.

Three pillars. One intelligent feedback system

The core of CallMetrix AI - insight, coaching, and assurance that elevate every interaction.

Performance

Transform raw conversations into data you can act on.
Gain visibility into sales effectiveness,

Coaching

Our AI identifies strengths and areas for improvement, providing targeted coaching insights for each team member.

Brand & Conduct

Protect your brand reputation by monitoring tone, professionalism, and compliance.

Enterprise-grade security, built in

Every call, transcript, and insight is protected with end-to-end encryption and stored securely in full compliance with GDPR and UK data protection standards.

Advanced access controls, detailed audit trails, and optional data anonymisation ensure complete peace of mind for your team and your customers.

Our AI transcription engine delivers exceptional accuracy, automatic speaker detection, and precise time-stamping enabling detailed, structured call analysis without compromising privacy. Sensitive data such as phone numbers or card details can be automatically redacted before storage, maintaining the highest standards of confidentiality.

With CallMetrix AI, your business gains actionable insight without ever sacrificing security, trust, or compliance.

Ready to see your conversations differently?

Discover how CallMetrix AI brings performance, professionalism, and clarity together in one platform.