The visibility gap
The better you see, the better your people perform.
Every call tells a story, how your team engages, how customers respond and what really drives outcomes. But without the right tools, those stories fade as quickly as they happen.
CallMetrix AI captures every conversation and turns it into clear, actionable intelligence. It gives you full visibility across branches, teams, and individuals... revealing the patterns and behaviours that shape performance.
Understand how your people communicate, where opportunities are being won or lost and how to replicate success at scale.
Missed insights → captured automatically
Subjective feedback → replaced with data
Invisible trends → revealed instantly
The solution
Intelligent call analysis. Real business improvement.
Behind every call lies valuable intelligence, patterns, behaviours, and opportunities that shape the success of your team. Most businesses record their calls but few ever extract meaningful insight from them. That’s where CallMetrix AI steps in.
Our advanced AI engine listens beyond the words - analysing language, tone, sentiment and structure to understand not just what was said, but how it was said and why it mattered. Each conversation is automatically transcribed, processed and scored across multiple dimensions of performance.
The result is a detailed, data-driven report that transforms every recorded call into practical business intelligence. Instead of assumptions or scattered feedback, you receive objective insight you can act on immediately.
CallMetrix AI highlights key indicators across your organisation, including:
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Sales effectiveness and objection handling - pinpoint where opportunities are overlooked.
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Customer empathy and tone of voice - measure engagement quality and emotional intelligence.
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Brand alignment and professionalism - ensure every interaction reflects your company values.
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Compliance and red-flag alerts - detect issues early and safeguard reputation.
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Personalised coaching recommendations - deliver focused training for each team member.
With these insights at your fingertips, managers gain clarity, teams receive targeted guidance and improvement becomes continuous - powered by AI, refined by human leadership.
Platform features
From calls to clarity — all in one platform
CallMetrix AI brings together every element of call performance, professionalism and behavioural insight into one elegant, intelligent platform. It doesn’t just record calls - it listens, interprets and delivers meaning. From frontline staff to leadership teams, everyone gains access to actionable intelligence that turns communication into measurable performance. Our platform is built around five core capabilities that empower continuous improvement:
Performance Intelligence
Data that drives improvement
Coaching Automation
Smarter feedback, faster growth
Brand & Conduct Assurance
Professionalism, perfected
The results
Because every call defines your brand
Every conversation between your team and your customers is a moment of truth - an opportunity to build trust, strengthen relationships and drive results. Yet without visibility, many of these moments pass unnoticed.
CallMetrix AI turns every call into a source of measurable improvement. It gives business leaders a clear window into how their teams perform, communicate and represent the brand. With this clarity comes confidence - confidence to coach effectively, reward success and address issues before they impact performance.
By combining AI-powered analysis with human leadership, CallMetrix AI helps organisations move from reactive management to proactive growth. Instead of waiting for problems to surface, leaders can anticipate them. Instead of guessing what drives success, they can replicate it.
CallMetrix AI empowers leaders to:
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Protect and enhance brand reputation by ensuring every call reflects your organisation’s standards and values.
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Coach teams with confidence and precision, using real examples and measurable data to drive performance.
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Identify hidden opportunities across conversations that would otherwise go unnoticed - from upsell potential to improved customer experience.
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Detect red flags early, enabling swift intervention before issues escalate.
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Transform communication into a competitive advantage, turning everyday conversations into continuous growth.
CallMetrix AI doesn’t just measure performance, it elevates it. By understanding how your teams truly sound, you can shape how your brand is heard.
Client Success
"CallMetrix AI has completely transformed how we manage and understand our calls. We now have full visibility of what’s happening across the business from how our teams communicate to how customers respond. The insights are detailed, actionable and easy to interpret, helping us coach more effectively and spot opportunities we would have otherwise missed. It’s taken the guesswork out of performance management and replaced it with real data we can trust."
Paul Williams - MD Bio Diverse Ltd
Key Benefits
Transform how your business listens, learns, and performs
Insight
Clarity that drives performance
CallMetrix AI gives you a complete, data-backed view of every customer interaction - transforming calls into measurable intelligence. By analysing tone, professionalism and outcomes, you gain the insight to lead with confidence, refine training and enhance overall team performance.
Automation
Smarter coaching, less guesswork
Our AI automates the time-consuming process of listening, scoring, and analysing calls. Each conversation is transcribed and assessed for key performance indicators, producing tailored coaching recommendations for every team member. Managers spend less time reviewing and more time improving.
Visibility
Consistency across every branch and team
CallMetrix AI unifies performance data across your organisation - whether you manage one office or an entire network. Identify trends, compare results and ensure professionalism and brand standards are maintained everywhere your team communicates.